Privacy Policy

Who we are

On The Hill Flowers is a florist based in Harrow, London. Our website address is onthehillflowers.co.uk. We are the data controller for the personal information we collect through this website.

What data we collect

When you place an order or contact us, we may collect:

• Your name, email address, phone number and delivery address
• Recipient name and delivery address (if different from yours)
• Payment information (processed securely by our payment provider — we do not store card details)
• Order history and correspondence

How we use your data

We use your data to:

• Process and fulfil your orders
• Communicate with you about your order
• Send you marketing emails if you have opted in (you can unsubscribe at any time)
• Improve our website and services

Data sharing

We do not sell your personal data. We may share it with trusted third-party service providers (e.g. payment processors, email platforms) solely to fulfil your order. All third parties are required to keep your data secure.

Data retention

We retain your personal data for as long as necessary to fulfil your order and comply with our legal obligations (typically up to 7 years for financial records).

Your rights

Under UK GDPR you have the right to access, correct or delete your personal data. To exercise these rights, please contact us at info@onthehillflowers.co.uk.

Cookies

We use cookies to improve your browsing experience. See our Cookie Policy for details.

Contact

If you have questions about this policy, please email info@onthehillflowers.co.uk.